Returns

Your satisfaction is very important to everyone here at dutchflowerbulbs.com. We ship only the highest quality products and you are buying directly from the fields of Holland. All flower bulbs are carefully inspected in our Dutch warehouse by Dutch and USDA plant health inspectors, however, we strongly encourage you to check your order upon receipt of your products. Should there be a problem with your order or the condition of your bulbs, please notify us immediately so we can help you further. 

Returns & refunds:

We pack our flower bulbs carefully to ensure they arrive in excellent condition. However, we understand that sometimes things may not go as expected.

If you receive a product that is damaged, defective, or if you have any concerns about the condition of your flower bulbs, please contact our customer service team within 14 days of delivery. Because flower bulbs and roots are live, perishable products, we ask that you do not return them without contacting us first.

Instead, please send us a few clear photos of the product and its packaging. Our customer service team will review your claim and work with you to find the best solution. Depending on the situation, this may include a replacement (if the item is still in stock) or a refund.

Please inspect your flower bulbs as soon as they arrive. We are unable to offer refunds or replacements for claims made more than 14 days after delivery.

If, in exceptional circumstances, a return is required, our customer service team will provide you with return instructions. Returns sent without prior authorization may not be accepted.

Changing your order:

If you need to make changes to your order, please contact our customer service team as soon as possible by email. We will do our best to accommodate your request, but please note that once an order has been fulfilled and shipped, we may not be able to make changes. If you need to add items to your order, and it hasn’t been shipped, we will do our best to combine shipping.

Canceling your order:

If you need to cancel your order, please contact our customer service team as soon as possible by email. We will do our best to cancel your order before it ships. However, if your order has already shipped, we can’t cancel the order.