Ordering
- How do I place an order?
Ordering your favorite bulbs is super easy.
- Choose the item you would like to have.
- Click on 'add to cart' and the item will be added to your shopping cart (note; items in your cart are not reserved for you).
- You can pay immediately or continue shopping. If you added everything you need to your cart, go to your cart and click on 'check out'.
- Finally, follow the steps to pay for your order and your order has been placed!
- Do I need an account to order bulbs?
It is possible to order your bulbs as a guest. You can also make an account, to have a faster shopping experience. During registration, you are required to provide certain information (such as name, address, telephone, and email address). This information is used to contact you about the products on our site where you have expressed interest. Additionally, you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Please see our Privacy Notice for complete details of how we use and store the information you provide.
- How can I insert my discount code?
To insert a discount code at dutchflowerbulbs.com, please follow these steps:
- Visit the Dutch Flower Bulbs website and add the items you wish to purchase to your cart.
- Click on the shopping cart icon located at the top right corner of the page.
- Review your order and click on the "Checkout" button.
- Fill in your billing and shipping information, and select your preferred shipping method.
- On the "Order Summary" page, you will see a field labeled "Discount Code." Enter your code in this field.
- Click on the "Apply" button next to the discount code field.
- The discount will be applied to your order, and the total price will be updated accordingly.
- Complete your order by clicking on the "Place Order" button.
We also offer bundle discounts: if you order more than 5 or more of one type, you’ll automatically receive a discount. This goes automatically, so you don’t have to use a discount code.
If you encounter any issues while trying to apply your discount code, please contact our customer service for assistance.
- What if my discount code doesn’t apply?
If your discount code isn't working at dutchflowerbulbs.com, there are several possible reasons why this might be happening:
- The discount code may have expired. Check the expiration date of your discount code to ensure that it is still valid.
- The discount code may not be applicable to the items in your shopping cart. Some discount codes are only valid for certain products or categories, so make sure that the items you're trying to purchase are eligible for the discount.
- The discount code may not be entered correctly. Double-check that you have entered the discount code correctly and that there are no typos or errors in the code.
- The discount code may have a minimum purchase requirement. Some discount codes require a minimum purchase amount before they can be applied. Check the terms and conditions of the discount code to see if this applies.
If you encounter any issues while trying to apply your discount code, please contact our customer service for assistance.
- How to contact customer service?
Email:
If you have any questions or comments you'd like to share with us, please email us at info@dutchflowerbulbs.com. We try our best to respond to all emails within 24 hours during workdays. Questions during the weekend may take a little longer.
Chat:
You can also chat with us directly through our website by clicking on the chat icon in the bottom right corner of the screen. Our chat agents are available to assist you with any questions you may have during business hours.
- How do I reset my account password?
To reset your account password at Dutch Flower Bulbs, you can follow these steps:
- Go to the Dutch Flower Bulbs website at www.dutchflowerbulbs.com.
- Click on the "My Account" link at the top of the page.
- Click on the "Forgot Your Password?" link.
- Enter the email address associated with your Dutch Flower Bulbs account and click the "Submit" button.
- Check your email inbox for a message from Dutch Flower Bulbs containing a link to reset your password.
- Click on the link in the email and follow the instructions to reset your password.
If you do not receive an email from us, please check your spam or junk mail folder, as it may have been mistakenly filtered there. If you still do not receive an email or have trouble resetting your password, you can contact our customer support for further assistance.
- Do you have a printed catalog?
No, we don’t do catalogs. Please check our website to see all our varieties, colors, prices, and more information. If you have a question about a specific product, don’t hesitate to contact us.
Shipping
- How are my bulbs shipped and packed?
We ship most of our bulbs in a dormant state to ensure they remain in good condition during transit. It is worth noting that once the bulbs are planted in well-draining soil, they should grow and thrive as long as they receive the appropriate care and attention.
The bulbs are carefully packed in a sturdy cardboard box and sealed securely to prevent any movement or damage during transit.
We always send you the planting instructions once your order has been shipped. It is a good idea to follow the planting and care instructions provided by us, as these will help ensure that your bulbs have the best chance of success.
- How will I know when my order has shipped?
When you place an order at dutchflowerbulbs.com, you should receive an email confirmation with the estimated shipping date and any available tracking information.
Once your order has shipped, you should receive another email notification that includes your tracking number and instructions on how to track your shipment. You can also log in to your dutchflowerbulbs.com account to check the status of your order and track your package.
Additionally, you can use the chat feature on the website to inquire about your order status and tracking information. The customer support team at dutchflowerbulbs.com should be able to provide you with more specific information about your order's shipping status.
- My tracking number shows my package was delivered but I never got it. What do I do?
If your tracking number shows that your package was delivered but you have not received it, the first step is to check with your neighbors and anyone who might have accepted the package on your behalf. Sometimes, delivery services mistakenly deliver packages to the wrong address or leave them at a nearby location.
If you're unable to locate your package after checking with neighbors, please check your house and property thoroughly. Sometimes, packages can be misplaced or delivered to a different entrance or door.
If you’re definitely unable to locate your package, please contact us to inform us of the situation. Please note that when we ship your order, it is out of our control what happens with the package. We will work with you to find a resolution, which may include issuing a refund or reshipping the package.
- I received my bulbs, but they’re broken or not healthy. What to do?
We're sorry to hear that you received broken or unhealthy flower bulbs. While we at dutchflowerbulbs.com take great care to pack our products carefully, it's unfortunately out of our control what happens during the delivery process.
If you receive broken or unhealthy bulbs, please don't hesitate to contact us immediately. We'll do our best to help you and make things right. We may ask you to provide pictures of the damaged bulbs so that we can assess the situation and determine the best course of action.
Rest assured that we value your satisfaction and want to ensure that you have the best experience possible with our products. So, if you encounter any issues with your flower bulbs, please don't hesitate to reach out to us.